This is of course annoying, but unfortunately neither promotional nor value vouchers can be credited retrospectively. This is because nothing can be changed to the content of your order once it has been sent. If you have ordered in advance, we can make any changes or cancellations and re-order under the voucher deduction function. Please contact Rausch customer service immediately after noticing this at service@rausch.de or by phone +49 30 75788 0 and tell us your order number and the voucher code.
Temporary codes/vouchers can possibly be redeemed at a later date when you place your next order.
We have regular promotions, so it will definitely work with your next order. We would like to recommend our newsletter, where you will always be informed about current promotions and news:
https://www.rausch.de/en/newsletter
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