This is of course annoying, but unfortunately neither promotional nor value vouchers can be credited retrospectively. This is because nothing can be changed to the content of your order once it has been sent. If you have ordered in advance, we can make any changes or cancellations and re-order under the voucher deduction function. Please contact Rausch customer service immediately after noticing this at firstname.lastname@example.org or by phone +49 30 75788 0 and tell us your order number and the voucher code.
If this is no longer possible, you are welcome to use the customer account »My Account« under »Vouchers« and check the validity/period of the promotion:
Temporary codes/vouchers can be redeemed at a later date when you place your next order.
We have regular promotions, so it will definitely work with your next order. We would like to recommend our newsletter, where you will always be informed about current promotions and news: